TERMS: Accounts are payable in United States Currency, Certified Bank Draft or Money Order unless prior approval for check is received. To establish an open account, a credit application must be on file and verified. If approved for open account, the terms of payment are Net 30 Days from the date of invoice. A fee of $20.00 will be charged on all returned checks. California firms must have a valid resale card on file with Ventura Warehouse Group. All accounts, including C.O.D. accounts must have a signed credit application on file with Ventura Warehouse Group.

MINIMUM ORDER: All orders must exceed $25.00 minimum wholesale net.

PRICES: Prices subject to change without notice.

WARRANTY: The Ventura Warehouse Group product line of merchandise is guaranteed to be exactly as represented. VWG will exchange an article proven defective in workmanship or material, provided it was not damaged by alteration, improper application or neglect. In all events seller liability is limited to replacement of the merchandise or the invoice value of material claimed to be defective. Freight must be prepaid on all returned merchandise.

MERCHANDISE RETURN: Merchandise may not be returned without permission. We require the use of a Ventura Warehouse Group Return Merchandise Authorization (RMA) The customer will be provided a RMA upon request and must appear on any and all packages when merchandise is returned. There will be no exceptions as packages received without a RMA will be refused and returned to the customer. A restocking charge of 15% will be made on all returns unless due to our error. If an item is originally skin-packaged and is removed from that skin packaging, it will need to be repackaged and a charge will be added to the 15% restocking charge. Discontinued items will not be accepted for credit. Freight must be prepaid on all returned merchandise.

CLAIMS AND SHORTAGES: Claims for damage or shortage must be made by the consignee (You) to the freight forwarder as soon as the damage or shortage is discovered. We are neither responsible for nor are in a position to make a claim after the freight carrier accepts the shipment from us. Claims for shortage or error in shipment must be made telephonically or in writing (fax) within 2 days of receipt of shipment. It’s a good idea to always count your boxes and/or items and not just sign for boxes/pallets without checking the contents.

ALL SALES FINAL AFTER NINETY (90) DAYS. NO EXCEPTIONS.